Terms of Service

Last updated: October 28, 2026

These terms apply when you use inxens.com or buy from us. By placing an order, you agree to them, along with our shipping policy, return and refund policy and privacy policy. If anything here is unclear, email us at sales@inxens.com before you order.

Who we are

The store is operated by Shenzhen Yingqian E-commerce Co., Ltd. (“INXENS”, “we”, “us”). We sell products from our house brands Vesil, Beurio, Azude, Olen, Inxens, Boieo, Regpre and DelightBox.

Who can order

You must be at least 18 years old, or have a parent or guardian’s permission, to place an order. We ship only to street addresses in the 50 US states.

Products and descriptions

We work to describe every product accurately, including sizes, counts and what is in the box. Measurements are approximate, as stated on each product page, and colors can look slightly different on different screens. If an item doesn’t match its description, our return policy covers it.

Costume props such as scythes, staffs and canes are lightweight decorative props. They are not tools, weapons or mobility aids and are not meant to carry weight or be swung at people. Party items such as balloons and items with small parts should be used with adult supervision around young children.

Prices and payment

Prices are in US dollars and are shown on each product page and at checkout. Sales tax is calculated at checkout where we are required to collect it. Shipping costs are shown at checkout before you pay.

You can pay by card, Apple Pay or Google Pay (processed by Stripe) or by PayPal. We don’t see or store your full card number.

If a product is listed at an incorrect price or with incorrect information because of an error, we may cancel orders for that item. If that happens, we’ll email you and refund anything you paid.

Orders

After you place an order, we send a confirmation email. We may cancel an order, with a full refund, if an item is unavailable, if we can’t ship to the address given, or if we suspect fraud. You can cancel free of charge until your order ships by emailing us.

Shipping and delivery

Orders are packed and shipped from Amazon fulfillment centers in the United States through Amazon Multi-Channel Fulfillment. Delivery estimates are not guarantees. Shipping options, costs and timing are explained in our shipping policy.

Returns and refunds

You can ask for a refund within 30 days of delivery under the conditions in our return and refund policy. Damaged, defective or wrong items are replaced or refunded at no cost to you, and unused items are refunded for a change of mind without being sent back.

Reviews and messages you send

Reviews on our site come only from real customers. If you post a review, it must reflect your own experience with the product, and you allow us to display it on our site. We may decline or remove content that is unlawful, abusive, off-topic or that includes someone else’s personal information.

Using our site

Please don’t misuse the site: for example, by trying to access it in unauthorized ways, interfering with its operation, or placing orders with payment methods you aren’t authorized to use.

Content and trademarks

The text, guides, photos and designs on this site belong to us or are used with permission, and you may not copy them for commercial use without our written permission. Vesil, Beurio, Azude, Olen, Inxens, Boieo, Regpre and DelightBox are our brands. Amazon, Stripe, PayPal, Apple Pay and Google Pay are trademarks of their respective owners.

Disclaimers and limitation of liability

To the extent permitted by law, the site and products are provided as described, and we are not liable for indirect or consequential losses arising from your use of the site or products. Where liability can’t be excluded, it is limited to the amount you paid for the product involved. Nothing in these terms limits rights you have under consumer protection laws that can’t be waived.

Resolving problems

If something goes wrong, please email us first. Most issues, from a missing package to a damaged item, can be solved quickly by email.

Changes to these terms

We may update these terms from time to time. The version in effect when you place an order applies to that order, and the date at the top shows when the terms last changed.

Contact

Email sales@inxens.com. We reply within 1 business day.

Shenzhen Yingqian E-commerce Co., Ltd. Room E308, Yuetong Comprehensive Building, Longhua District, Shenzhen, Guangdong, China