Shipping Policy

Last updated: October 28, 2026

We ship to street addresses in all 50 US states. Every order is packed and shipped from an Amazon fulfillment center in the United States, and we email you a tracking link once it is on its way. You can choose Standard or Expedited shipping at checkout, and the shipping cost for your order is shown before you pay.

Shipping options and costs

Shipping speed	Cost	Time in transit after your order ships
Standard	$4.99, or free on orders of $20.00 or more	2–4 business days
Expedited	$9.99	2–3 business days

Transit time starts when the package leaves the fulfillment center, not when you place the order. Business days are Monday through Friday, not counting US federal holidays. These are estimates, not guarantees: weather, carrier volume and remote addresses can add time.

When will my order ship?

Orders placed before 8 a.m. Pacific Time on a business day usually leave the fulfillment center within 1 business day. Orders placed after that time, or on a weekend or holiday, start processing on the next business day.

To estimate when a package will arrive, add the processing time to the transit time for the speed you chose.

Where we ship

We ship to street addresses in the 50 US states. We can’t currently ship to:

• PO boxes
• APO, FPO or DPO military addresses
• US territories, such as Puerto Rico, Guam or the US Virgin Islands
• Addresses outside the United States

If the address on your order is one we can’t ship to, we’ll email you before anything is sent.

How your order is fulfilled

Our products are stored in Amazon fulfillment centers in the US and shipped through Amazon Multi-Channel Fulfillment. When you order on our site, Amazon picks and packs your items and hands them to a carrier for us. In practice, that means:

• Your package may arrive in a plain, unbranded box or in an Amazon box. Either way, it is your INXENS order.
• The carrier can be Amazon Logistics, UPS, USPS or another carrier.
• If you order several items, they may arrive in more than one package, each with its own tracking.
• You don’t need an Amazon account. For any question about your order, contact us rather than Amazon.

Tracking your order

When your order ships, we email you the tracking details. You can also check the status at any time on our order tracking page. A new tracking number can take a little while to show its first scan, so if it looks empty right after the email arrives, check again later in the day.

Address changes and cancellations

Please double-check your shipping address before you place your order. If you spot a mistake, email us right away at sales@inxens.com with your order number. We can only try to correct an address before the order ships; after that, changes depend on the carrier and may not be possible.

You can cancel an order free of charge until it ships. Contact us as soon as you can, because orders move to the fulfillment center quickly. Our return and refund policy explains what happens after an order has shipped.

Delayed, missing or damaged packages

If tracking hasn’t moved for several business days, or it shows delivered but you can’t find the package, check around your door, your mailroom and with neighbors first. Then email us with your order number. We’ll look into it with the carrier and tell you what we can do.

If an item arrives damaged, defective or wrong, email us, ideally with a photo. We’ll replace or refund it at no cost to you, usually without needing the item back.

Questions about shipping

Email sales@inxens.com and include your order number. We reply within 1 business day. You can also find quick answers in our help center.