Return and Refund Policy

Last updated: October 28, 2026

You can ask for a refund within 30 days of delivery, and you never have to ship anything back to us. If something arrives damaged, defective or wrong, we replace it or refund it in full at no cost to you. If you simply changed your mind about an unused item, we refund the price you paid for it and you keep it: there is no return shipping, no return address and no restocking fee.

Refunds at a glance

Situation	What we do	What we need from you
Damaged, defective or wrong item	Replace it or refund it in full, at no cost to you	An email within 30 days of delivery; a photo helps. Nothing to send back.
Changed your mind	Refund the item price to your original payment method; you keep the item	An email within 30 days of delivery, while the item is unused. Nothing to send back. The original shipping fee isn’t refunded.
Order not shipped yet	Cancel it free of charge	An email as soon as possible
Party items or costume props that have been used, inflated or assembled	No change-of-mind refund; defects are still covered	For a defect, an email and a photo

Damaged, defective or wrong items

If an item arrives broken, doesn’t work as described, or isn’t what you ordered, email us at sales@inxens.com within 30 days of delivery. Include your order number, the item, and a short description of the problem. A photo of the item, and of the packaging if it was damaged in transit, helps us sort it out faster.

We’ll offer a replacement or a full refund, including any shipping you paid for that item, at no cost to you. You don’t need to send the item back.

Changed your mind

If you no longer want an item, email us within 30 days of delivery, as long as the item hasn’t been used. You don’t need to send it back.

1. Email us at sales@inxens.com with your order number and the items you no longer want.
2. We confirm your refund by email, usually within 1 business day.
3. We refund the price you paid for those items to your original payment method within 5 business days of confirming.
4. Keep the items, give them away or recycle them. Nothing needs to be shipped back to us, in the US or anywhere else.

The original shipping fee is not refunded for change-of-mind refunds. There are no return shipping costs and no restocking fees. We may decline requests that look like misuse of this policy, such as repeated refund requests for the same products.

Items that aren’t eligible for a change-of-mind refund

Costume props and party items that have been used, inflated or assembled can’t be refunded just because you changed your mind. For example:

• Balloons that have been inflated
• Paper party hats that have been assembled, or banners that have been threaded
• Spider web decoration that has been stretched out
• Costume noses, masks, horn clips and hats that have been worn

This doesn’t affect defects. If one of these items is damaged, defective or wrong, it is covered as described above.

Cancellations

You can cancel an order free of charge until it ships. Email us as quickly as you can with your order number, because orders are passed to the fulfillment center soon after they are placed. If your order has already shipped, it can’t be cancelled, but you can ask for a refund under this policy once it arrives.

How refunds are paid

Refunds go back to the payment method you used: your card, Apple Pay, Google Pay or PayPal. We’ll email you when the refund is issued. Your bank or card issuer may take a few extra days to show it on your statement.

Orders placed on Amazon

Our products are also sold on Amazon. This policy covers orders placed on our website. If you bought one of our products on Amazon, Amazon’s return process applies to that order.

Ask for a refund or report a problem

Email sales@inxens.com with your order number, the item, the reason, and a photo if something is damaged or wrong. We reply within 1 business day. Our contact page lists everything that helps us answer quickly, and our shipping policy covers delivery questions.