Skip to content
Free shipping on orders $20+ 30-day returns Track an order
0

Accessibility Statement

Last updated: October 28, 2026

We want everyone to be able to browse, read and buy on inxens.com, including people who use screen readers, keyboard navigation, magnification or other assistive technology. Our target is the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. This is ongoing work, and if something on the site gets in your way, we want to hear about it.

How we build our pages

  • Text alternatives: we write descriptive alt text for product images, saying what is shown rather than repeating the product name.
  • Specs in real text: sizes, counts and what is in the box are written as text and tables on each product page, not only shown in photos.
  • Clear structure: pages and guides use headings in order, lists and labeled tables so they are easier to scan with a screen reader.
  • Keyboard use: we aim for every menu, filter, form and checkout step to work with a keyboard, with a visible focus indicator.
  • Readable design: we aim for sufficient color contrast, text that can be enlarged without breaking the layout, and no flashing content.
  • Descriptive links: links say where they lead, such as “balloon arch guide”, rather than “click here”.

Known limitations

  • Payment forms are provided by Stripe and PayPal, and package tracking pages are run by the carriers. We choose these services with accessibility in mind, but we don’t control their pages.
  • Some product photos show printed patterns or lettering, such as “Happy Birthday” text on a hat or balloon. We describe the important details in the product text so you don’t need to read them from the image.
  • We review pages as we add and update them, so some older pages may still have issues we haven’t found yet.

Report a problem or ask for help

If you have trouble using any part of the site, email sales@inxens.com. It helps if you include:

  • The page address (URL) or the product you were looking at
  • What you were trying to do
  • The device, browser and any assistive technology you use

We reply within 1 business day. If a problem stops you from finding information or placing an order, tell us what you need and we’ll work with you by email to get you the details or help you complete the purchase.

Related pages

For other questions, see our help center or contact us directly.