Contact Us
The fastest way to reach us is by email at sales@inxens.com. We reply within 1 business day. You can also use the form below, which sends your message to the same inbox.
What to include
- Your order number, if your question is about an order
- The name and email address used for the order
- The product you are asking about
- A short description of the question or problem
- For a damaged, defective or wrong item: a photo of the item, and of the packaging if it was damaged in transit
Before you write
- Where is my order? Check the status on our order tracking page or in your shipping email.
- Need to cancel? Email us right away; orders can be cancelled free of charge until they ship.
- Want a refund? Read the return and refund policy and email us; you never need to send anything back.
- Delivery times and costs are in our shipping policy.
- Many common questions are answered in our help center.
Business details
Shenzhen Yingqian E-commerce Co., Ltd. Room E308, Yuetong Comprehensive Building, Longhua District, Shenzhen, Guangdong, ChinaUS mailing address: 1140 River Road, Apt 7278712, Delaware City, DE 19720, USA (mail received here is forwarded to us)
Email: sales@inxens.com
Phone: +86 755 2311 3633 (Shenzhen, China; international call rates apply)
Frequently asked questions
How quickly will you reply?
We reply to emails within 1 business day.
Can I call you?
Yes, at +86 755 2311 3633. Our team works from Shenzhen, China (UTC+8) and international call rates apply, so email is usually the quickest way to reach us. It also keeps a written record of your order details and photos, and we reply within 1 business day.
Should I contact Amazon about my order?
No. Although our orders ship from Amazon fulfillment centers, orders placed on our site are handled by us. Email us with your order number for any question about them.